tastecard
2 for 1 mealsMaximum of 2 peopleBooking requiredDecember restriction
The Exchange Bar & Restaurant image
The Exchange Bar & Restaurant image
The Exchange Bar & Restaurant image
The Exchange Bar & Restaurant image

2 for 1 at The Exchange Bar & Restaurant

The Exchange Bar & Restaurant is located in the heart of the Great Victoria Hotel, we have a wide ranging menu, serving European cuisine and more!

For those who enjoy dining in a stylish yet relaxed atmosphere, this is the restaurant and bar for you. Using locally sourced produce, the talented Head Chef creates dishes that will satisfy even the fussiest of diners.

The delicious food, teamed with the friendly, helpful staff really does make a visit to Exchange Bar & Restaurant.

Important Information

Please note: the tastecard discount is not available on Bank Holidays or Celebration Days. These include, but are not limited to Valentine's Day, Mothering Sunday, Father's Day, Christmas Eve and Christmas Day.

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The Exchange Bar & Restaurant
Average member score
3.5 2
Diner rating
Excellent
1
Very good
0
Good
0
Average
1
Poor
0
Summary
Food quality
Customer service
Ease of tastecard use
Atmosphere
Reviews
David said "Exchange for different restaurant
Booked a table here for a early dinner prior to theatre visit.
Arrived on time, shown to..."
Read more
David said "Great food!
My son and had a meal in this beautiful hotel midweek. We were served by the manager and he..."
Read more
  • David said: "Exchange for different restaurant
    Booked a table here for a early dinner prior to theatre visit.
    Arrived on time, shown to table, given menu but had to ask for wine list.
    I will start by saying that the food is not expensive which, when one discovers that most, if not all the 'meala'are bought in, ready made. Two items in particular stand out: the beer battled fish is not fresh but frozen and the 'pie of the day' is not made on site. I think that they do not actually employ a trained chef just someone who can use a microwave oven and deep fat fryer.
    I settled on a 6-oz burger and my wife the chicken burger and, to be fair, these were good although the chicken was smothered in cheap Mayo.
    The waiting staff are no better. No condiments on table so wife asked for a cruet; there then ensued a3-person conference by the bar before one came to ask what we actually wanted (I hasten to add that my wife does not have a speech impediment nor speaks a foreign language).
    We ordered a bottle of wine and after about 10 minutes had to ask that it be brought and when it arrived it was placed on the table and left there unopened but, fortunately, had a screw top not a cork so I was able to open it myself; white wine, no ice bucket

    A lot of money has been spent on the decor but, sadly not enough on employing and training good staff. This is a once grand railway hotel but, sadly, the dining offering does not reflect the quality that one would expect from this type of hotel. The management need to up their game, hire a professional chef, revamp the menu to reflect that this is, or should be, a more upmarket operation, train the waiters properly and then have a major relaunch of the restaurant then they might not have o rely on the cheap pensioner coach party client catchment to fill their restaurant.

    I will not go here again: the Chinese buffet down the road is a better bet. "
    Posted 7 months, 10 days ago...
    0 out of 0 people found this review helpful. Did you?
    rating summary.
    Food quality
    Customer service
    Ease of tastecard use
    Atmosphere
    Overall
  • David said: "Great food!
    My son and had a meal in this beautiful hotel midweek. We were served by the manager and he couldn't do enough for us. The food was 10/10 we both had a rack of lamb for our mains which was great. I would recommend this place to anyone and would go again even without a taste card. "
    Posted 2 years, 9 months, 16 days ago...
    3 out of 3 people found this review helpful. Did you?
    rating summary.
    Food quality
    Customer service
    Ease of tastecard use
    Atmosphere
    Overall
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Rating Summary
Food quality
Customer service
Ease of tastecard use
Atmosphere
Overall
Submitting review
  • David said: "Exchange for different restaurant
    Booked a table here for a early dinner prior to theatre visit.
    Arrived on time, shown to table, given menu but had to ask for wine list.
    I will start by saying that the food is not expensive which, when one discovers that most, if not all the 'meala'are bought in, ready made. Two items in particular stand out: the beer battled fish is not fresh but frozen and the 'pie of the day' is not made on site. I think that they do not actually employ a trained chef just someone who can use a microwave oven and deep fat fryer.
    I settled on a 6-oz burger and my wife the chicken burger and, to be fair, these were good although the chicken was smothered in cheap Mayo.
    The waiting staff are no better. No condiments on table so wife asked for a cruet; there then ensued a3-person conference by the bar before one came to ask what we actually wanted (I hasten to add that my wife does not have a speech impediment nor speaks a foreign language).
    We ordered a bottle of wine and after about 10 minutes had to ask that it be brought and when it arrived it was placed on the table and left there unopened but, fortunately, had a screw top not a cork so I was able to open it myself; white wine, no ice bucket

    A lot of money has been spent on the decor but, sadly not enough on employing and training good staff. This is a once grand railway hotel but, sadly, the dining offering does not reflect the quality that one would expect from this type of hotel. The management need to up their game, hire a professional chef, revamp the menu to reflect that this is, or should be, a more upmarket operation, train the waiters properly and then have a major relaunch of the restaurant then they might not have o rely on the cheap pensioner coach party client catchment to fill their restaurant.

    I will not go here again: the Chinese buffet down the road is a better bet. "
    Posted 7 months, 10 days ago...
    0 out of 0 people found this review helpful... Did you?
    rating summary.
    Food quality
    Customer service
    Ease of tastecard use
    Atmosphere
    Overall
  • David said: "Great food!
    My son and had a meal in this beautiful hotel midweek. We were served by the manager and he couldn't do enough for us. The food was 10/10 we both had a rack of lamb for our mains which was great. I would recommend this place to anyone and would go again even without a taste card. "
    Posted 2 years, 9 months, 16 days ago...
    3 out of 3 people found this review helpful... Did you?
    rating summary.
    Food quality
    Customer service
    Ease of tastecard use
    Atmosphere
    Overall