After reading many reviews for Anoki on multiple websites, my friend and I decided to give it a go. We arrived at the restaurant at 7.45pm; there were not many diners and it was not crowded. We stood at the stairway while waiting for someone to greet us. After 10 minutes, we were still not seen to be seated despite the bartender and the servers saw us. We were totally being ignored until I managed to get hold of another “passing by” server. We were then shown to our table. Whilst we were not properly seated yet, the server started to place the towels on our laps. He opened up the towels and “dropped” it onto our lap in mid-air in our chest level. He placed the towel on me but on not my friend. Next, he was asking what we want to drink without showing us the menu. I requested for the menu and asked him to come back after 10 minutes for our drinks order. He gave us the menu but he was not back for our drinks order. Again, I have to “hunt down” a server which was another jolly good 15 minutes. After that long wait, we managed to order our drinks and mains at the same time. However, again our drinks were not served after another 15 minutes of waiting. After our meals, we called for our bills and yes, we have to look for servers again! Eventually, I managed to get hold of a server and asked for my bill. Frustrated of waiting for 15 minutes, the bill was still not brought to me, we walked to the bar counter to pay for our meals. I asked the servers (3 of them standing behind the counters who were chatting and laughing) why the service was so bad. I was told by our server that one of the employees had broken his legs the previous weeks and they were now short of staffs. Now, it is definitely not my problem that they were short of staffs. They are running a restaurant, a service line, and if they are short of helpers, they should find temporary replacement. The servers were not concentrating and focusing on their job. They were taking our orders and then serving food on others while should be preparing our drinks first. World class…. ABOSULTELY NO and we definitely will not spend our money there again. Oh by the way, when we left the restaurant, it was 10.55pm. 3 hours for 2 persons dining!
Posted 1 year, 11 months, 12 days ago...
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