Having established this as one of our favourite restaurants, and written 2 excellent TripAdvisor and a Tastecard review previously, my partner and I visited agian with a friend recently. We were excited to try the new menu. We shouldn't have been. The choices have been slashed...no onion rings available for the steaks, no coleslaw sides...no side salad. 2 steaks were ordered...both cooked wrong. It was difficuly to find the chips on the plate...these too had been on a major diet compared to the previous chunky home made variety. Eventually the food was brought back out, bland is an understatement...no garnish, no sides available. That's after the 2 chicken skewer starters failed to get things off to a good start.The one fish course was okay but the enjoyment had already been removed from the meal. Staff mentioned they'd told management about the changes being a bad idea...clearly they should listen to staff more. Having written a further TripAdvisor review, it's disapponting the management don't have the decency to respond - they clearly know how bad it's got. Such good waiting staff let down by poor choices. Our favourite weekly/fortnightly dining destination has changed...won't be back until No26/ The Richmond get back to good food, good choice and good value (PS at £18, even with Tastecard, the steak is extremely poor value). The only positive was the waiting staff who also reduced the bill further than Tastecard levels but would prefer a good dining experience. Shame.
Posted 1 year, 8 months, 11 days ago...
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