The menu prices have set the expectation of a decent place to dine with a certain standard of service. Overall, our restaurant visit has been a bit of a disappointment - mainly due to service and atmosphere.
First Impression and atmosphere.
We reserved a table for three in advance and when arriving on our restaurant we have been ignored after a short notice that we will be seated. After deliberately standing in the way of the staff we have been seated on a small table which showed no reservation sign but was just left empty by previous guests.
The table was barely suitable for the purpose of fitting a dinner set for three people. It was probably one of the worst locations to sit in the restaurant, directly next to the stairs leading to the toilets and with a cupboard containing cutlery to lay the tables for guests directly behind us. The place was so cramped that it wasn't possible for people to move past without hitting the chair I was sitting on. Of course, things like table cloths or any form of effort to make it a nice place wasn't existent (candles? matching cutlery?), but this is the story of so many restaurants in Central London. To be fair, there wasn't any space for extras on that table.
The atmosphere generally felt a little unorganised. There certainly wasn't a lack of staff but most of them seemed stressed. Ready food kept waiting at the bar for quite a while before staff was able to sort out where to bring the food. After leaving of guests, tables stayed untidy unusually long. "Conversation" between staff dictated the atmosphere. One member of staff apparently required some calming as we was literally downing a whole glass of wine while sorting receipts.
We have been quickly given some menus. There was a "2 for 1" menu and a standard menu, our tastecard applied on the standard menu. Choice of food was not huge but contained standard dishes as well as creations you don't find everywhere. The appearance of a Burger section surprised me but is obviously a requirement nowadays.
Orders felt a bit rushed, hesitation didn't seem to be welcome, and the pressure was in the atmosphere.
The drinks came quickly - we just had water. The food arrived half an hour later which we found very reasonable - however only on top of the bar. It took at least another five minutes until the four members of staff gathering there could sort out where all the plates would go.
As a result, my Tuna Pizza (no effort was made to name it a Pizza Tonno) arrived lukewarm. The other two of us had salad hence didn't have any issues. The pizza would have been really nice would it have just been warm, however there wasn't a generous amount of tuna on it (about 2 chunky pieces and some scratchings here and there). All in all you'd expect a bit more from a pizza costing £13.50 at that kind of place. The salads were supposedly really nice. Seems like the chef deserved to be at a better place.
We have been in a bit of a rush for leaving. A request for another glass of water (the chicken salad was spicy) has been ignored two times despite our proximity to the tab.
After asking for the bill nothing happened. After eye contact with the waiter he contacted his colleague. Again, nothing happened for five minutes. After another reminder and five minutes of waiting we have eventually been handed the bill which compensated for a bit thanks to the tastecard.
Overall, the staffs are not to blame but the organisation of the place. This looks like it intends to be one of these money making places with no intention to see any of the guests ever again. Even if you look just for a quick grab before the theatre, there are much better places to do so.
Posted 4 years, 1 month, 22 days ago...
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