We have dined at the Terrace Restaurant many times before and must say that on this occasion it fell far below standard for an average restaurant in a 5 star hotel especially the service.
My husband wanted some ice in his drink and 10-15 mins later we had to ask someone else again to bring it although the restaurant was barely half full and the majority of the others were only having afternoon tea(at 1.00pm!).
The food overall was good apart from my husband finding a bit of plastic in his lobster bisque. We were reassured that it was a piece from a pastry brush and nothing untoward and the dish replaced; so no problem with that.
My Guinea Fowl was well cooked but the cabbage that came with it was very bitter and the leeks were woody and chewy so I had to leave it.
We ordered desserts and two coffees to go with it. The desserts arrived first but the spoons didn't! 10- 15 minutes later we had to ask someone for spoons again! - not the service you get from a five star hotel but from a chain restaurant on a high street where the waiters change on a daily basis! ( they also placed the soup spoon on the inside of the fork for the mains which in itself is not an issue but shows that they clearly don't train their waiting staff)
Taking into consideration comparables in the area (I'm not talking about Ritz or Savoy but Homage, Mercante, Podium etc) the service, and therefore the entire experience fell far below standard.
It is indeed a shame as we used to really like the Terrace.