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Beefeater - Starting Gate - Hereford
Beefeater - Starting Gate - Hereford
Cuisine British
1.0 stars out of 51.0 stars out of 51.0 stars out of 51.0 stars out of 51.0 stars out of 5
3 days ago
Awful Experience start to finish. Firstly no tables available and waited 20 minutes for a table in the bar area. Granted this is not their fault, but to be made to feel like a burden for ordering a drink by young girl on the bar certainly is. Everything seemed too much of an effort, I ordered 2 pints of lager. Finally got a table and ordered food, food came with no sides, back up to the bar to chase, came out 5 minutes later and the onion rings were stone cold. Ignored by said barmaid so collared who I believe is duty manager, said he would replace but asked for refund as we would have finished our meal by the time they were served. Given refund and suggested to manager a cut with his staff about “customer service” or lack there of. Also witnessed a disabled guest having to be helped by other customers nearby as staff didn’t seem bothered to offer a hand. Awful. Won’t be returning.

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