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Kent
Da Peppino
Da Peppino
Cuisine Italian, Pizza
4.6 stars out of 54.6 stars out of 54.6 stars out of 54.6 stars out of 54.6 stars out of 5
1 month ago
I have been going to this restaurant for years and very familiar with the staff. I have also recommended them many times but lately the service and food quality has been really bad. They use to have a good hygiene rating 5 and currently dropped to a 4 which I would say is evidence with not just my experience but also the local council. There are many Italian restaurants in the same area that provide better service and good quality Italian food. My time here is now far over after giving them many chances and feed back, but they do not care. It should be called ciao ciao restaurant. Enough with the small talk and on to my experience. I tried calling to book a table on the phone and was spoken to with disrespect with load shouting down the phone. Asked what time I wanted to book table for and then just hung up. I called again and spoke to another person who just said we are busy and hung up. We decided to go there in person and the restaurant was empty. We got given a table and ordered wine. They dropped red wine all over my partner and did not even apologise. They laughed it off and served our food. We gave them a chance and continued dinning and forget the incident to have a good time out regardless. The starters was great and the main was cold. We addressed this and again they did not seem to care so we left. We was approached by an elderly fella who seemed like he cared but when we gave him a calm honest feedback, he also walked off and did not return so we headed out for another Italian restaurant. Stuzzichini was the first time we went there and experienced a great evening out and service and food is better. 5 on a food hygiene rating and we will take our business there now after a long 9 years of being honourable to Da Pappino. I wish them well regardless but would avoid. Defiantly go there if u want real good Italian abuse all round. From me and my friends, I will be sure to let them know it’s a ciao ciao to your loyal customer.
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