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Handmade Burger Co - Wembley
Handmade Burger Co - Wembley
Cuisine American
4.0 stars out of 54.0 stars out of 54.0 stars out of 54.0 stars out of 54.0 stars out of 5
1 day ago
I normally give great reviews. But the bf and I had a bad experience here. We were greeted and seated, menus given... and that was it.... they literally forgot about us. It was a very quiet Wednesday early evening, the restaurant was not even that busy. There were plenty of staff walking around but they would make no eye contact. The bf and I sat there to what seemed like ages literally starving and we were in a rush to leave as we had to get somewhere. I see one staff member stacking menus by The door, another wiping an empty table, another faffing on a till for ages, one walking around, but not a single one came up to us to see if we were ok or wanted to order. They wouldn't even make eye contact. So after failing to get attention whilst seated my bf went Upto a staff member and asked if we could order. He said one minute and literally carried on faffing. By that point we were frustrated. We waited and waited and waited. Anyway they eventually took our order. When the food came it was good , not going to lie, mind you by that time we were starving. So what happened to staying customer focused???????? I hope this was a one-off

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