If you have provided a valid email address you will receive an automated email that contains a unique reference number.
The email you receive will ask you to check you have given us as much information as possible about the membership you hold with us, or that you are trying to create.
Please reply to the email if you haven’t provided us with your:
Membership / Redemption code
Full Name (as it appears on your bank account)
Full Address details (including postcode)
Email address
Information about the issue you need help with.
We will get back to you as soon as possible, but please be aware that during busy periods it can take up to 2 working days for us to reply.
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