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General
  • COVID-19
    • We've recently updated our app and have been doing lots of work over the last few months to make sure our members have lots of different ways to save money with us. 

      We know times are strange but make sure you check our app to make sure you know all the ways you can save money with us! However, please get in touch with us before your renewal date if you have any concerns at all about your membership. Please provide your name, membership number and the email address used to register the tastecard, and we will be more than happy to address any of your concerns or queries please quote the code #tcextension if you don't feel you've got the most out of your tastecard during the Covid 19 period.

      We have been working hard on our app and have new filters on our search page! Check it out and see if Delivery and Collection is in your area!

      All our restaurants require booking in advance so they can plan their service for the day.

      Like you, our partner restaurants and additional member benefits are beginning to re-open as we start to get back to "the new normal". Things might be a little different as venues begin to re-open with the restrictions and guidelines still in place. We want all our members to be able to enjoy going out again but want them to be safe at the same time. Please be patient with our restaurants as they also get used to the new rules in place.

      We understand that you might not have been using your tastecard as much as normal with you not being able to visit all our partner restaurants. We are happy to speak to customers about their memberships to make sure you are still able get the most out of your tastecard despite the changes that have been happening around us.

      Some memberships we have been able to automatically extend giving you extra time to use your tastecard before your next renewal date, please keep an eye on emails from us and we will let you know more about your membership. 

  • Contact Us
    • Due to current circumstances and following government advice, we've had to reduce our office hours to ensure the well-being of our employees. We are still on hand to answer your queries and thank you for your understanding and patience.

      Email

      Click the "Contact us" option. Provide us with as much information as you can about your membership and query to help us locate your account so we can get back to you as quickly as possible. Please make sure to include:

      1.    Your full name, as it appears on your membership

      2.    The email address you used to register the tastecard

      3.    Your full address details, including postcode

      When you submit your details to us through our contact page, you will receive an automated reply with a unique reference number. Please check your spam or junk folders for our replies.

      Web-Chat - Monday to Friday 9am-5pm (not always avialable)

      Click the green pop up bubble to see if any of our agents are available to chat with live.

      Social Media

      DM us on our Facebook or Twitter pages and include as much detail as you can so we can get back to you.

  • Updating contact details
    • If any of your contact details have changed (Address, email, contact details, payment details) please contact us to update them as soon as possible.

      To help us make sure we can change your details as fast as possible, please include any of the details that have changed, as well as your new details.

      Email

      Click the "contact us" option. Provide us with as much information as you can to help us locate your account so we can get back to you as quickly as possible. Please make sure to include:

      1.    Your full name, as it appears on your membership
      2.    The email address you used to register the tastecard
      3.    Your full address details, including postcode

      When you submit your details to us through our contact page, you will receive an automated reply with a unique reference number. Please check your spam or junk folders for our replies.

  • I've lost my tastecard
    • If you’ve lost your tastecard, it’s just as easy to use our app. Just register your details (if you haven’t already) and show your digital tastecard. 

      If you still want a physical card there is a £15 admin fee for sending a new card out. 

      If you would like a physical card sending out, please include all your membership details and let us know what’s happened and click the "Contact Us" option

      • 1.    Your full name, as it appears on your membership
      • 2.    The email address you used to register the tastecard
      • 3.    Your full address details, including postcode
  • How Do I Update My Payment Details
    • If you would like to change your payment details or method, please contact us and we will get back to you with the best way we can help change these for you. 

      It can depend on how close you are to your next renewal date, so please contact us as far in advance of your renewal date as possible.

      Call

      Call us on 0800 5677 241 and press option 2 to speak to one of our agents - we are currently on reduced hours Monday to Friday 10am-4pm

      Email

      Click the "contact us" option. Provide us with as much information as you can to help us locate your account so we can get back to you as quickly as possible. Please make sure to include:

      1.    Your full name, as it appears on your membership

      2.    The email address you used to register the tastecard

      3.    Your full address details, including postcode

      When you submit your details to us through our contact page, you will receive an automated reply with a unique reference number. Please check your spam or junk folders for our replies.

  • Access
    • We have launched a brand new app which allows non-members to use our Delivery and Collection service (but with a service charge)

      However, only full members will get access to the full range of tastecard benefits!

      If you have created a free account via our app - you will only be able to use Collection and Delivery Service, with a service charge applied. You will need to upgrade to a membership to allow you to use  all the other benefits having a tastecard brings.

      If you have a membership with no additional benefits (formally tastecard+). You will be able to use our core products "Dine Out" and "Delivery and Collection" but you will need to upgrade to have additional benefits which allows savings on cinemas, day's out, movie streaming and member perks such as online shopping and health and lifestyle benefits.

      If you have a membership with additional benefits (formally tastecard+) you have access to ALL of our offers and savings and benefit the most from our partners! 

  • I can't remember my password
      1. If you are struggling to access your account or have forgotten your password click the "forgotten password" option OR click here
      2. We will send you an email with a link to re-set your password, this will be from no-reply@tastecard.co.uk.
      3. Check your inbox and spam or junk folders for your password re-set email. If this hasn't arrived in a few minutes search for "tastecard" in your mailbox to check it hasn't reached your spam or junk folders.
      4. Once you can see the email, click the link and re-set your password. Your password needs to include 8 characters, an uppercase letter, lowercase letter and a number.
Delivery & Collection
  • What is Delivery & Collection?
    • Delivery and Collection is our new product which provides customers with a minimum 10% discount on Delivery and/or Collection orders at participating restaurants. 

      Whilst the minimum discount will always be 10%, restaurants can at times increase the discount amount and add other special offers. 

      Orders must be placed and paid for via the app to qualify for the discount. 

      We are launching in London to start with, but keep checking back to see when we will be launching in your area. You can ensure you receive the latest information by signing up to our newsletter.

  • How do I place an order?
    • If you have Delivery and Collection in your area it's nice and simple. Click the Delivery and Collection option and enter your post-codeEnter your post-code, if we haven't launched in your area yet you may see a "Stay Tuned!" message, if we have order away!

      We have recently made a big change to our service with the introduction of delivery and collection. 10% off delivery and collection orders - click here for more details.

      This service can be accessed by both members and non-members. However, to ensure that we are able to fulfil your order and send you order confirmation emails etc, we need our customers to be logged into the app. 

      If you know who you are ordering with search for the restaurant name.

      Decide if you want the delivery as soon as possible, or schedule your order by clicking the green drop down icon.

      Filter by "Collection" or "Delivery" by ticking one of the boxes.

      If you want to filter your search further click the 3 lines with the boxes.

      Select the restaurant you want and start adding items to your order.

      When adding each item, you can add a note to your order (where possible the restaurant will try and meet your needs, but if you need anything specific such as allergen advice please call them before placing your order)

      Simply select the items you want, and press view order to see what you have added. When done click checkout.

      You will need to add your address (for delivery), phone number, payment details and agree to our Delivery and Collection terms and conditions before to confirming the order. 

      At the bottom is where the subtotal, the discount, delivery charge and if you aren't a member your service charge will be applied along with your Order Total.Once your payment has been accepted you will then see a confirmation page and you just need to wait for your order to be ready!

      For restaurants who are using our delivery network you can get live order tracking!

  • I have been overcharged
    • The food on the menus we displayed are at their normal price. On our checkout page after adding your items, we will apply the relevant discount associated with the offer (minimum 10%).

      tastecard members will not pay a service charge, please make sure your membership is still active in the account section.

      If you are being charged a service charge you can upgrade to become a full member in the "Your Account" section of our app.

      If you feel you have been overcharged, please get in touch with the restaurant.

  • Can I track my order?
    • Once you have placed your order, if the restaurant are using our delivery network, you can use the tracking functionality to keep an eye on your order.

      Your order confirmation email will confirm the estimated time of arrival and give you details about who is delivering your order (during busy times please be patient before contacting the restaurant)

      Where our delivery network isn't being used orders are delivered by the restaurant themselves, you would need to contact them directly about any queries.

      If your order is being delivered by a 3rd party, then you can contact them by using the details in your order confirmation or on the tracking screen.

  • What do I do if I have an allergy?
    • If you or a person you are placing an order for has a food allergy or intolerance we would recommend contacting the restaurant directly, before placing your order, to check whether the food it suitable and to make them aware of your needs. 

      We are unable to guarantee if items are suitable for your specific allergy or intolerance. This is because it is the restaurant that is responsible for preparing and cooking your order. Therefore they are best placed to answer any questions about ingredients used or how the food is prepared. 

      The restaurant's contact details are provided on their individual restaurant page. 

      In this instance we would not recommend placing your order until you have been able to contact the restaurant. 

  • Why is a service charge applied to my order?
    • A service charge is applied to all orders. This ensures we can continue to administer and provide the best offers and experience possible. 

      The good news is that if you have a qualifying membership associated with your digital account at the time of placing your order, the service charge is waivered.

      Your membership details are available in the "My Account" section of the app. If you don't have a membership number showing in this section, you don't have a membership with us only an account.

  • I accidentally ordered twice, what should I do?
    • If you have accidentally placed an order more than once, please contact the restaurant you have placed the order with immediately, providing them with the order number you wish to cancel. 

      Your order number can be found on your order confirmation email and within the "Delivery Order History" section of your app. 

      If the order has not yet been processed the restaurant may be able to cancel the order and provide a full refund, but this can't be guaranteed. 

      The restaurant is under no obligation to agree to your request as your order may already be in progress. 

  • My payment has failed, what should I do?
    • There are a number of reasons why a payment might not go through on the first try. 

      The most common reasons are the card details not being entered correctly or an expired card being used. We have all been there, please check these carefully!

      Please check your card details, and funds available, and try again. If you still experience difficulties you could try and alternative payment method.

      If you are still having issues please get in touch with as much detail about the order as possible by clicking contact us (Include the time, date, value of order, restaurant etc)

  • Why do some places not deliver in my area?
    • Our new Delivery and Collection service is just launching and is in its early stages. As such we are only going live in London, Birmingham and Manchester for launch. However, we are working on extending this out to other cities in the near future. You can make sure you get all the most up to date news by signing up to our newsletter.

      A particular restaurant may not deliver in your areas for a number of reasons:

      • Not all participating restaurants are able to offer a delivery service, possibly due to a lack of drivers or access to a delivery network in their area. 
      • The address you are requesting delivery to is outside of the delivery network for that particular restaurant. 
      • In most instances where delivery is not available, you will still have the option to place a collection order and take advantage of the same discount. 
  • Can I cancel my Delivery and Collection order?
    • If you need to cancel your order you need to contact the restaurant you have placed the order with immediately, providing them with the order number you wish to cancel. 

      Your order number can be found on your order confirmation email and within the "My order" -> "Delivery Order History" section of the app. 

      If the order has not yet been processed the restaurant may be able to cancel the order and provide a full refund. 

      You need to ensure you are submitting the correct order for delivery or collection before confirming the order. However, the restaurant is under no obligation to agree to your request as your order may already be in progress. 

  • My order has not been delivered, what should I do?
    • We are sorry to hear your order has not yet been delivered. 

      In this scenario you should contact the restaurant directly and provide your order reference number. They are best placed to provide you with an update on your order and anticipated delivery time. 

      Your order number can be found on your order confirmation email and within the "My order" -> "Delivery Order History" section of the app. 

      The delivery times provided by the restaurant are estimated times so please allow a reasonable time after the estimated time for your delivery to arrive. 

Memberships
  • What is tastecard?
    • tastecard is a subscription dining club based in the UK & Ireland that gives access to over 6000 restaurant with 2.65 million members

      Offering huge savings every time you use your tastecard with 2 for 1 or 50% off the total bill on starters, mains and deserts.

  • How do I join?
    • It is great to hear that you are thinking of joining tastecard. 

      We offer both monthly and annual subscriptions to try and provide options which suit all.

      Generally we offer at least 1 subscription with a special introductory offer to try tastecard without any large upfront costs. If you try tastecard and you find it is not for you, then you can simply cancel your subscription. 

      However, if you love saving money and want to keep your tastecard then this will continue automatically and you will be able to carry on benefitting from being a tastecard member. 

      To see what our current offers are and to sign up to a free trial.

      With an average saving of £18.88 per restaurant visit, just using tastecard three times a year and you’ve more than made your money back!

  • Trials
    • You can try a membership on one of our trials, however these are limited to one per household and have time restrictions before you can apply for another trial again.

      Depending on the offers we have on our main site, these can be free trials or £1. All our trials currently will convert into a subscription, which we detail during the sign up journey and in our confirmation emails.

  • What is a renewal?
    • When signing up to join tastecard we confirm your next renewal price and how long your initial membership period is, before you submit your details to us. All our memberships will renew automatically unless you get in touch to let us know you don't want to continue with your subscription by 5pm the working day before your renewal date.

      tastecard is an ongoing subscription service, so a renewal is the processing of a subscription fee for the next membership term. 

      Prior to completing the registration for a tastecard subscription we provide details of the ongoing subscription, and details about how long both your initial membership term and subsequent membership terms are.

      All our membership subscriptions will renew automatically on the expiry date of the current active tastecard.

      Once you have set up your membership, we will send you a confirmation email confirming the details of your subscription. If you are unsure on your next subscription fee or date, please contact our Customer Service Team straight away who will be happy to help.

      If you do not wish to continue with your subscription you can of course cancel this at any time by contacting us.

      Please note:  Any notification to cancel a subscription will be actioned from the date the cancellation is received. We are unable to perform a retrospective cancellation and refund any subscription fees.

      Provide us with as much information as you can to help us locate your account so we can get back to you as quickly as possible. Please make sure to include:

      1.    Your full name, as it appears on your membership

      2.    The email address you used to register the tastecard

      3.    Your full address details, including postcode

      When you submit your details to us through our contact page, you will receive an automated reply with a unique reference number. Please check your spam or junk folders for our replies.

  • Access
    • We have launched a brand new app which allows non-members to use our Delivery and Collection service (but with a service charge)

      However, only full members will get access to the full range of tastecard benefits!

      If you have created a free account via our app - you will only be able to use Collection and Delivery Service, with a service charge applied. You will need to upgrade to a membership to allow you to use  all the other benefits having a tastecard brings.

      If you have a membership with no additional benefits (formally tastecard+). You will be able to use our core products "Dine Out" and "Delivery and Collection" but you will need to upgrade to have additional benefits which allows savings on cinemas, day's out, movie streaming and member perks such as online shopping and health and lifestyle benefits.

      If you have a membership with additional benefits (formally tastecard+) you have access to ALL of our offers and savings and benefit the most from our partners! 

  • How much is it?
    • You can usually start a subscription with us from £1 as a trial which gives you chance to try us. After the trial this will renew into a subscription, these can be monthly or annual memberships. Check out our sign up page for our most up to date offers.

      With an average saving of £18.88 per restaurant visit, just using tastecard three times a year and you’ve more than made your money back!

  • How do I cancel?
    • We know things are a little different at the moment, and depending on where you live you might be getting used to different restrictions to keep us all safe. We have been working hard to add extra benefits to your tastecard so you can enjoy more from home via our new app. Make sure you have the most upto date app from your App / Play store to get the most out of your tastecard!

      However, if you feel you are not currently getting the most out of your tastecard, we’re happy to extend your membership for free. To find out more about extending your membership click "contact us" and include #tcextension in your message with as much detail about your membership as possible, we need you to do this before your renewal date.

      If you are looking to cancel your subscription you can do this yourself or contact us directly.

      Yourself via our cancellation form

      You need to visit our cancellation page, and follow the cancellation links at the bottom of each page. You will be asked to sign into our website and then enter your membership details as they are seen on your account. Once fully completed you will receive a confirmation email within the hour confirming that your subscription has been cancelled. This form can be completed up to 11.55pm the night before your renewal date. 

      If you do not receive an email from us confirming your subscription has been cancelled, then your subscription is not cancelled so please contact our Customer Service Team by 5pm the working day before your renewal date if you have any issues. (Please ensure you check your junk or spam folder before contacting, just in case).

      NOTE: Cancelling your membership will stop the next subscription fee from being processed, however your current membership will remain active until the next expiry date.

      Email

      Please click the green "Contact Us" button and provide us with your:

      • Full name
      • Membership number
      • Email address used to set the membership up
      • Full address details including post-code.
      • Reason you'd like to leave

      You will receive an automated reply when you have submitted your contact which will include a  unique reference number. If you do not receive this please check your spam or junk folders. Emailing us does not stop the subscription, we need to manually action this for you. Please make sure you contact us by 5pm the last working day before your membership is due to renew otherwise, we can't stop your next subscription payment being taken.

       

  • What offers do I get with my tastecard?
    • A tastecard can give you access to 

      • Delivery and Collection - 10% off delivery and collection orders with no service charge
      • Dine out  - 50% off or 2 for 1 meals at participating chains and independent restaurants
      • 50% Pizza from some of the Nation's favourite chain restaurants
      • If that is not enough we also have additional benefits. These were previously referred to as "tastecard+". If your membership comes with additional benefits or if you have previously upgraded you also have access to:
      • Movie Streaming deals with up to 33% off.
      • Online shopping discounts of up to 75%
      • Days Out with up to 50% off
      • Cinema discounts with up to 30% off box office prices on the day
  • How do I get my tastecard discount?
    • 1.    Call the restaurant to book a table and tell the restaurant you have a tastecard

      2.    Arrive at the restaurant and let the host know you have booked and have a tastecard

      3.    Show the tastecard when your bill arrives. (We have physical cards and our digital tastecard via our app).

  • How Do I Register a membership?
    • If you have a membership number and haven’t registered, simply follow the steps below depending on if you are using our app or website for the first time or an existing member.

      Download our app from your App / Play store / Huawei App Gallery

      New Membership Number - If you have a membership number but haven't registered for the app before

      1. Click "Activate" & Input your membership number
      2. Fill in your details, and accept the relevant sections, before clicking “Register Now”.
      3. Once registered, enjoy using our app!

      Already a Member

      1. If you have a membership already, you can "log in" 
      2. Input your email and password and you will be able to use our app

      Web - Using your mobile phone web-browser

      1. Click “Menu” in the top left, then Sign in/register.
      2. Fill in your details, and accept the relevant sections, before clicking “Register”.
      3. If you have used this email address before you will be prompted to enter your password.
      4. Your card is now activated, and you can see your expiry date and any other active cards

      Web - Using a Desktop / Laptop

      1. Click “Register” in the top right hand corner of the page
      2. Fill in your details, and accept the relevant sections, before clicking “Register”.
      3. If you have used this email address before you will be prompted to enter your password.
      4. Your card is now activated, and you can see your expiry date and any other active cards
Pizza Delivery
  • What is "Pizza Delivery"?
    • With "Pizza Delivery" you can get 50% off pizza for collection or delivery from some of the nation's favorite pizza restaurants. 

      Search for your local participating venues in the app and follow the steps provided to get the delicious discount. 

      Please note you must be logged into the website or app and have a valid tastecard membership added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

  • Domino's
    • Having a tastecard membership grants you access to "unique" codes that can be used on the Domino's website for you to enjoy 50% off pizza! Find your local Domino's from our Pizza Delivery tile on our app and enjoy Enjoy 50% off  pizza at Domino's in London and Yorkshire. 

      • 1.     Choose your Domino's restaurant.
      • 2.     Click 'Redeem Offer'.
      • 3.     Copy your Domino’s voucher code from the tastecard website when generated.
      • 4.     Click the link to order online from your local store, using the deal on the Domino’s website.
      • 5.     Select the items that you wish to order with the Domino’s voucher code and add them to your basket.
      • 6.     When you have selected the items you wish to order using the Domino’s voucher code, simply click on the basket item at the top right corner of the screen.
      • 7.     Enter your Domino’s voucher code on this screen in the box titled ‘voucher code’, which will automatically 50% off your chosen pizza – providing that you have over £20* or £30* worth of products in your basket (*depending if you are London or Yorkshire)

      Promising greatness in every bite, Domino’s serves up incredibly delicious pizzas every time. Using the finest ingredients, from the 100% fresh Mozzarella to the secret Domino’s recipe tomato sauce, every pizza is made from scratch for the customer, ensuring an excellent pizza with every order.

      Indulge with one of the classic Domino’s pizzas, such as the carnivorous treat known as the Meateor or the fiery herbivorous Vegi Volcano, or try something tantalisingly new, like one of the delectable Italianos. There’s also the option to create your very own pizza legend, with a wealth of toppings, different sauces and a variety of bases to try out so you can craft your perfect pizza.

      Domino's London - Minimum spend pre discount of £30

      Domino’s Yorkshire – Minimum spend pre-discount of £20

      --

      *Domino's London Please note*: 50% discount on main menu pizza, or create your own up to four toppings, when spending a minimum or £30 on one transaction online only. 50% discount deal applies to everything (excluding 14/21 chicken sides, ice cream and drinks) and cannot be redeemed at the following stores: West Ealing, Cranford, Southall, Hillingdon, Ickenham, Northwood, Ruislip, Staines and West Drayton. Premium bases and crusts are charged as extra, but are included in the discount. The deal is available on delivery or collection, though minimum delivery spend applies, please contact your local store for more details. This deal may be removed or altered without notice. The deal is available at stores based in the London and Greater London areas only. This offer cannot be used on already discounted items, or when selecting meal deals. You must be a current and verified tastecard member to be eligible for this offer. This discount cannot be applied to meal deals and previously discounted products. The offer is unavailable throughout December. For further terms and conditions please visit ‘boring legal stuff’ at dominos.co.uk.

      *Domino’s Yorkshire Please Note*: The 50% discount on main menu pizza, or create your own up to four toppings, when spending a minimum of £20 on one transaction online only. 50% discount deal applies to everything (excluding 14/21 chicken sides, ice cream and drinks) at Doncaster, Doncaster - Dunscroft and Doncaster - Scawsby. Premium bases and crusts are charged as extra, but are included in the discount. The deal is available on delivery or collection, though minimum delivery spend applies, please contact your local store for more details. This deal may be removed or altered without notice. The deal is available at stores based in the Yorkshire and Humberside areas only. This offer cannot be used on already discounted items, or when selecting meal deals. You must be a current and verified tastecard member to be eligible for this offer. This discount cannot be applied to meal deals and previously discounted products. For further terms and conditions please visit ‘boring legal stuff’ at dominos.co.uk.

  • Pizza Hut Delivery
    • Enjoy 50% off Pizza with Pizza Hut Delivery when you spend pre-discount £30. If its tongue-tantilising restaurant quality pizza you’re after, look no further! From their world famous cheesetastic cheesy bites to their taste-test winning pizzas, Pizza Hut Delivery have a menu that’ll make all wish that their eyeballs had tastebuds.

      Please Note: The tastecard offer is for 50% off pizzas, 7 days a week on collection and delivery, with a minimum pre-discount order value of £30. The deal is not available in conjunction with any other special offer. The offer must be redeemed through the tastecard App or website for the discount to be valid. The tastecard restaurant discounts will not be accepted if the tastecard is presented in store after being ordered by means separate to those mentioned above. The offer is only valid on Pizza Hut Delivery sites listed on the tastecard website and app.

       

  • There are no participating Pizza Delivery restaurants in my area
    • We are sorry to hear that the current participating "Pizza Delivery" chains are not available in your area.

      Whilst you might not be able to take advantage of the delivery and collection option that "Pizza Delivery" offers. 

      You may still be able to take advantage of the 50% off or 2 for 1 discount in one of our participating "Dine out" restaurants. 

Dine Out
  • When can I use my tastecard?
    • Each restaurant has its own rules to when and how to use your tastecard, so check before you visit. All visits require pre-booking as venues have to plan their service.

      You can use your tastecard 7 days a week at participating restaurants. Each restaurant has its own page where you can see the offers, they have available.

      Check our app and the restaurant page to find out when they offer the discounts, check our app on the Dine Out tab for more info or search for restaurants.

      Some restaurants offer restrictions on weekends, celebration days, which is why you need to check the app before booking.

  • Can I use my tastecard 7 days a week?
    • Yes! Thousands of our restaurants offer the tastecard discount 7 days a week. Some restaurants do have individual restrictions including weekend days or celebration days, so please check the individual restaurant details on our website prior to booking.

  • What dishes are included?
    • Only items on the a la carte menu are included and eligible for discount. Set menus, sharing platters, sides or specials are not included. 

      The tastecard discount can’t be used in conjunction with any other offers.

  • Do I need to book?
    • Given the current situation, to help plan their service you must book in advance at all restaurants. You must also mention you have a tastecard when booking the table.

      Check the restaurant you are visiting’s page for their contact details. You will need to call in advance and book your table and mention you have a tastecard. This needs to be done 2 hours before you plan to visit to ensure the restaurant has space for you.

      Please also mention you have a tastecard when the host is showing you to a table. If you don’t mention you have tastecard until after eating, the restaurant is under no obligation to offer a discount.

  • How do i know what discount I will get?
    • Each restaurant has its own tastecard page, where we explain the offers our members can enjoy. 

      We have quick look icons on our search page to give you a quick view into what is on offer, to find out more information click into the restaurant fully to see all the relevant information. 

  • Can I use more than 1 tastecard at a time?
    • No, only one tastecard can be used at a time, unless mentioned on the restaurant’s tastecard page.

  • I have seen a restaurant on your website which has closed down, why is this still appearing?
    • During these difficult times a lot of our restaurants are only temporarily closed, we are updating our portfolio all the time as restaurants adapt to the changing environment, they work in. There might be some places which may not re-open and we would welcome customer feedback so we can keep our site and app up to date.

      We rely on our restaurants to contact us if they make any changes to their offerings or if they close. However, if a venue closes they often don't let us know. 

      If you are aware that a venue has closed or have told us they are no longer accepting the discount, we have a dedicated team to investigate this. Please email restaurantteam@tastecard.co.uk with as much information as possible and they will be happy to investigate.

Movie Streaming - Rakuten TV
  • What is Rakuten TV?
    • Our partner Rakuten TV provides online movie streaming to your TV, phone or tablet. 

      By partnering with Rakuten TV we are able to offer discounts to tastecard members of upto 33% on films when compared to the Rakuten site directly.

      There are 3 different types of e-codes available, these are standard, high definition and ulta-high definition. See what this means below:

      SD - Standard Definition

      You pay £2.99, can be redeemed on movie rentals priced up to £3.50

      HD - High Definition

      You pay £3.00, can be redeemed on movie rentals priced up to £4.00

      Ultra-High Definition

      You pay £3.99, can be redeemed on movie rentals priced up to £5.50

  • How Do I Redeem An Ecode?
    • Your e-code will be available on the order confirmation page after you have selected the type of e-code you would like, and purchased your code. We will also send you an email containing your e-code. This will tell you how long your ecodes are valid for, this will be a minimum of 7 days. 

      To redeem your e-codes head over to RAKUTEN TV

      You will need to create a Rakuten account directly in order to redeem the code. 

      Once you are logged into the Rakuten site follow these easy steps;

      • Pick the film you'd like to redeem the code against (it has to have a value less than or equivalent to the code you are using). 
      • Select "REDEEM VOUCHER"
      • Enter your e-code and select "CONFIRM"
      • Sit back and enjoy the movie
  • How Do I Buy An E-code?
    • You can purchase e-codes through our app, or on our website. 

      Just sign in to the app and select the "Movie Streaming" section. Select the e-codes you'd like and we will e-mail you with the e-codes which can be redeemed at  RAKUTEN TV

      Please note you must be logged into the website or app and have a valid tastecard membership with additional benefits added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

Cinema
  • What is the cinema offer?
    • With tastecard's additional benefits you can get up to 30% off the value of a full price ticket, when compared to booking on the day directly at the box office. 

      To ensure you are getting the best offer and saving the most money, always check the price before purchase as cinemas can change the price they charge. Our price is for a film at that venue, any time any day (upto the expiry date). 

      Please Note: Once purchased an e-code can not be refunded. 

  • How do I redeem e-codes?
    • Your e-codes will be sent to you via email. You can either take your e-codes to the cinema to exchange for tickets or redeem online via the cinemas website directly. 

      You can only use your e-code against the screening type which you have selected. For example a 2D e-code can only be used against 2D screenings. Upgrades may be able to be applied for, at some venues for premium seating however you would need to speak to the cinema before purchase. 

      Please Note: Additional online booking fees may apply if you are booking a seat in advance.

  • How do I buy cinema e-codes?
    • You can purchase cinema e-codes through our app, or on our website if you have additional benefits with your tastecard membership

      Just sign in to the app and select the "Cinema" section.

      • Choose the cinema you are wanting to visit
      • Select the type and number of e-codes you wish to purchase (please check the seats are suitable for your needs before purchase)
      • Agree to the terms and conditions
      • Complete your purchase by entering your payment details

      Your e-codes will be sent to you via e-mail. You can either take your e-codes to the cinema to exchange for tickets or redeem online via the cinema's website directly. 

      Additional online booking fees may apply if you are booking your seats in advance. Each cinema has its own restrictions on what films can be viewed using an e-code, please check these terms and conditions of use before purchase.

      Please note you must be logged into the website or app and have a valid tastecard membership with additional benefits added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" > "My Details" in the app or "My Account" on the website once logged in.

  • My e-codes aren't working
    • The first thing we recommend is to double check that you are entering the e-code exactly as it is displayed, we have all confused a 1 with an I before.

      Why not try to copy and paste the e-code directly from the email. If doing this make sure that there is no "space" at the start or end of the e-code when you paste it. 

      Check to make sure that the e-code expiry date has not passed. E-codes are valid for 3 months from the date of purchase. 

      If you need further help please contact our Customer Service Team who will be happy to help. 

  • Why can't I access the Cinema offers?
    • Our cinema portal is an additional benefit which can be added to your tastecard. Whist we can not say exactly why you can't access the portal, here are the rules around accessing:

      1. You must be logged into the website or app 

      2. You must have a valid tastecard membership added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

      3. Your membership must have been upgraded to access our additional benefits. If your tastecard does not come with additional benefits you can always upgrade to take advantage of all the extra savings you can make.

      If you still think something is wrong, please contact our Customer Service Team. 

       

  • My e-code has expired, what can I do?
    • E-codes are issued with 3 months validity, the expiry date of the e-codes are provided in your order confirmation email.

      If your e-code has expired then we are sorry but we are unable to refund or extend these. 

      However, if you purchased your code between January 1st 2020 & April 1st 2020 and haven't used the code as the cinema was closed, please get in contact with our Customer Service Team who can look to help where possible.

  • Will your prices always be the best?
    • Our prices are fixed for each cinema location and ticket type. 

      Our prices do vary depending on where the cinema is and the prices they charge. Our e-codes can be used on any day, at any time (before the expiry date).

      Cinemas can adjust their prices on different days, at different times, and for different groups (e.g. students, pensioners, kids clubs etc). So we recommend checking the price directly before purchase as we can't refund once our e-codes have been bought.

  • Are there any additional charges?
    • Additional online booking fees may apply. Cinema's have their own restrictions on what films can be viewed using an e-code please check these terms and conditions of use before purchase.

      If you are wanting to upgrade your seat there will be an additional charge payable to the cinema directly.

  • Are there any restrictions on using e-codes?
    • E-codes purchased through tastecard are for standard screenings only, either 2D or 3D based on the options available and your selection.

      Any Special Screenings, Special Showings or with Showings with Special Effects might not be valid. You will need to check the cinemas website terms and conditions to understand how e-codes can be used in full. 

Days Out
  • What is Days Out?
    • We have partnered with some of the UK's top attraction providers to secure discounts of up to 50% for our members. (Prices compared to buying on the day at the attraction)

      Couple this with our Dine Out  or Cinema offers for a truly tasty day out! 

      To see the latest offers available click "Days Out" in our app. 

      Please note you must be logged into the website or app and have a valid tastecard membership with additional benefits added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

      If your tastecard does not come with additional benefits you can always upgrade to take advantage of these and other great savings.

  • How do I redeem a Days Out offer?
    • To redeem a Days Out offer you must be you must be logged into the website or app and have a valid tastecard membership with additional benefits added to your account.

      You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

      If your tastecard does not come with additional benefits you can always upgrade to take advantage of these and other great savings. 

      Once you find the offer you want to select "GET OFFER".

      You will be provided with details on how to redeem the offer through the third party site. Make sure you read these carefully.

      Select "Click here to Claim", you will then be redirected to the third party site. Follow the instructions you read on the tastecard site and make your purchase. 

  • Why can't I access Days Out?
    • We are sorry to hear that you can't access Days Out through tastecard. 

      Whist we can not say exactly why you can't access, here are the rules around accessing:

      1. You must be logged into the website or app 

      2. You must have a valid tastecard membership added to your account to redeem this offer. You can check if you have a valid tastecard membership by selecting "My Account" >> "My Details" in the app or "My Account" on the website once logged in.

      3. Your membership must have been upgraded to access additional benefits. If your tastecard does not come with additional benefits you can always upgrade to take advantage of these and other great savings.

      If you still think something is wrong, please contact our Customer Service Team. 

  • What do I do if I don't receive my order confirmation email?
    • We are sorry to hear that you did not receive your order confirmation email. 

      Although you are taking advantage of the tastecard discount, all Days Out offers are provided by a third party. If you need your order confirmation resending then please contact the third party directly. 

      If you are unsure as to who to contact, go back through the Days Out offer and you will be able to find contact details on the third parties website. 

App
  • How do I log in?
    • If you have an account and you’ve already registered with us, simply open our app and input your email address and password.

      We have recently made a big change to our service with the introduction of delivery and collection.

      This service can be accessed by both members and non-members. However, to ensure that we are able to fulfil your order and send you order confirmation emails etc, we need our customers to be logged into the app. 

  • How do I download the app?
    • Download our brand new app and instantly see all the areas you can save with tastecard! 

      We have recently launched our brand new app, so make sure you install the latest version.

      The minimum software requirements needed for customers on is iOS 12, and for Android is 5.0 (Lollipop). Please check your App store to see if you are due any updates, or turn on automatic updates to make sure you have the most up to date information and access to our best features

      Visit the iOS store

      Visit the Google Play store

  • Why can I see more than one membership on my app?
    • Our App will show any active memberships you have assigned to your digital tastecard. 

      If you have more than one membership you can select which one you want to use. 

      Should you want to cancel one of the memberships please contact us and provide us with as much information as you can.